JournalAWWA: Raising Consumer Confidence in Water Quality

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Written By Jessie Mahr
 

Jessie Mahr, Director of Technology at EPIC, Samantha Villegas, Director of Strategic Communication Services at Raftelis, and Adam Carpenter, Manager of Energy and Environmental Policy at America Water Works Association, published an article in JournalAWWA about Raising Consumer Confidence in Water Quality.

Water systems must communicate more often and more effectively about their water quality to build and retain trust. In this article, we discuss how to make the annual water quality reports utilities send out more effective, and how to bolster communications through more frequent engagement with customers.

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Jessie Mahr

Jessie is the Director of Technology at EPIC. Prior to joining EPIC, she led business development and strategy for Upstream Tech, a technology start-up that uses satellite imagery to monitor and evaluate natural resources. She has also worked on programs related to regional planning for wetlands restoration and urban climate change resilience for the Massachusetts Division of Ecological Restoration and Stantec. Jessie holds a Master of Science in Water Resource Engineering and Environmental Policy from Tufts University, and a Bachelor of Arts in Geography from The University of Texas.

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