Municipal Strategies for Increasing Enrollment in LSLR Programs
Communities across the country are working to accelerate lead service line (LSL) replacement, but many programs face a common barrier: getting property owners to participate. In this webinar, utilities will discuss the challenges and benefits of strategies they have used to overcome that barrier, increase participation, and deliver results more efficiently. We call these automatic enrollment strategies.
Register Now
This webinar is free and open to all. Register now to learn how these strategies can improve efficiency and outcomes in your LSL replacement program!
Why This Matters
Automatic enrollment policies help utilities and municipalities increase enrollment in LSL replacement programs and projects to move forward with replacements. These strategies can support a streamlined process that:
Improves community engagement
Reduces administrative and outreach burden
Increases access to private-side replacements
Helps scarce public resources go further
Many municipalities already have the legal authority to implement these policies, and in some cases, state law can further support their adoption.
What You’ll Learn
This session is designed for practitioners, utility staff, and community advocates looking to strengthen LSL replacement programs. Through this webinar, you will:
Understand different automatic enrollment strategies and how they work
Learn about how municipalities have adopted these policies
Hear from utilities about how these strategies have led to LSL replacement successes and how they addressed implementation challenges
Gain practical insights to begin exploring implementation
From Policy to Practice
The webinar features a brief overview of automatic enrollment policies, followed by a panel discussion with leaders who have implemented them. Speakers will share why they pursued these approaches, what challenges they encountered, and how these policies can complement broader engagement strategies.
Panelists include:
Samuel Smalley, Deputy Director, Detroit Water and Sewerage Department
Sonali Patel, Public Affairs Director, Detroit Water and Sewerage Department
Alejandro Munoz, P.E., M.S., Management Engineer – Lead Service Line Replacement, Milwaukee Water Works
Jack Travis, Water Law Fellow, Environmental Policy Innovation Center
Learn More
Explore additional materials to deepen your understanding of automatic enrollment:
Whitepaper: Automatic Enrollment Policies Can Make Lead Service Line Replacement Projects More Efficient
Website: Lead Innovation Hub
Take Action
For many communities, the next step is taking a closer look at how current LSL replacement programs handle enrollment and property access. Automatic enrollment may offer your LSL replacement program one pathway to reduce friction and improve participation rates.
Connecting with peers and leaders who have already implemented these approaches can help you assess whether they can improve enrollment and property access in your program. This session is an opportunity to identify those contacts and continue the conversation afterward. We encourage you to reach out and stay connected.
Stay Connected
This page will be updated with the webinar recording and additional resources after the event, so please bookmark it for future reference.
For questions or follow-up, contact: contactwater@policyinnovation.org
